Outsourcing Robot Operations: A Strategic Approach
From small businesses to large enterprises, the challenges associated with managing automated processes – such as inconsistent bot performance, quick issue resolution to the business, proactive monitoring, and high operational costs – are felt universally. However, with the support of a dedicated Robot Operations Support Centre, organizations can streamline their robot operations to achieve peak efficiency without disrupting their current workflow, regardless of their scale.
Benefit Quickly with a Fully Managed Robot Operations Support Centre
The engagement of an external support team to manage your robot operations brings distinct advantages:
- Decentralized Service Framework: Support and maintenance services are distributed across our nearshore team, enhancing responsiveness and efficiency through localized management, and providing quick investigation and decision-making.
- Expertise: External teams, like our nearshore team of certified developers, manage the entire lifecycle of your production robots, including troubleshooting complex issues, providing enhancements, ensuring best practices are followed, and ensuring zero downtime.
- Scalability on Demand: An external support team can rapidly scale robot operations support based on the changing needs during your automation journey. This flexibility allows you to continue to expand your automation strategy and focus on innovation rather than on managing the maintenance and support of your built automations.
- Proactive Oversight: Daily health checks ensure forward-looking and preventive approaches, anticipating challenges and making fixes before they impact robot performance.
Scale Delivery with Robot Operations
Leveraging the services of a Robot Operations Support Centre is a strategic step forward. It empowers your business with seamless automation and unlocks unparalleled efficiency, ensuring optimal performance of your automations, allowing you to focus on your core business.
Want to see Robot Operations in action? Continue reading to learn more about our client’s success story.
Success Story: Robot Operations Increases Stability of Accounting Process
Our client required support for 24 processes. Our Robot Operations team successfully onboarded 24 processes into our Robot Operations Support Service. Over the course of a few months, one of the onboarded processes, an Accounts Payable (AP) process, continuously presented challenges.
The Challenge
A critical AP process faced recurring challenges, including instability, email migration issues, and broken selectors, leading to a high volume of triage tickets and negatively impacting efficiency.
Our Approach
We undertook a comprehensive approach, working closely with the client to identify and address the root causes. This included updating selectors in real time and fixing bad logic. Moreover, we identified and leveraged additional tools within the automation platform that the client was not previously aware of.
By optimizing their workflow and introducing new capabilities, we significantly improved the AP process’ performance and effectiveness.
The Outcome
- Once a source of continuous issues, the AP process was now stable, drastically reducing the number of triage tickets.
- The process was optimized, becoming more efficient and reliable.
- Our approach not only introduced additional tools but did so without incurring any additional costs.
These improvements led to reduced operational downtime, increased accuracy, and improved employee experience, further highlighting the broad benefits of Robot Operations.
This success story not only demonstrates the power of Robot Operations to overcome complex challenges but also highlights how optimizing automated processes can enhance performance.
For more information about this success story and other stories like it, contact our Robot Operations team.
