Agentic AI for Financial Services
Lake Michigan Credit Union set an ambitious goal to reach one million members by 2030, but manual lending workflows limited its ability to scale efficiently.
Explore the resources below to see how organizations like LMCU are breaking free from these challenges with agentic AI.
Case Study
80% fewer disclosures.
4x faster.
Lake Michigan Credit Union’s home equity line of credit (HELOC) process required significant documentation handling and frequent handoffs between origination and disclosure teams, creating delays and rework. On average, the process took approximately 55 hours per application, with nearly 60% of tasks passing between teams unnecessary for most loans.
Without structured logic to determine which actions were required, compliance checks were often applied by default rather than by need—adding friction for employees and longer wait times for members.
In this case study, you’ll learn how Greenlight Consulting partnered with LMCU to deploy agentic automation using the UiPath Platform™.
Featured Article
FIRST-OF-ITS-KIND
AGENTIC LENDING MODEL
By partnering with Greenlight and UiPath, Lake Michigan Credit Union adopted an agentic orchestration model that transformed its home equity line of credit (HELOC) process.
Fulfillment labor was reduced from 55 hours to 10, throughput increased by 15% in key areas, and capacity was shifted toward more complex, member-focused activities.
In this featured article, Noel Watts, VPP of Lending Operations discusses how agentic orchestration enables LMCU to scale beyond the limits of manual processes while empowering employees to focus on higher-value, member-facing work.
LENDING OPERATIONS CHALLENGES
Slow Loan Processing
- Capture application data and supporting documents using intelligent document processing (IDP).
- Automatically validate borrower information across internal systems and third-party data sources.
- Route applications to the appropriate teams based on predefined lending and risk rules.
- Reduce manual data entry and accelerate loan decisioning across the origination process.
Compliance Complexity
Support compliance and reduce risk with automation that standardizes, monitors, and enforces key regulatory processes:
- Automatically validate loan and account data against regulatory and internal compliance requirements.
- Maintain complete, auditable trails of approvals, document reviews, and decisions.
- Ensure required steps are completed before progression through automated workflow controls.
- Generate reporting and documentation to support regulatory reviews, audits, and internal governance.
Fragmented Systems
Connect systems and orchestrate work across departments without replacing core platforms:
- Integrate automation with LOS, core banking, and document management systems.
- Synchronize data across systems to reduce duplicate entry and manual reconciliation.
- Orchestrate workflows that move tasks seamlessly between teams, systems, and automation.
- Provide real-time visibility into workflow status across lending operations.
Customer & Member Expectations
- Reduce turnaround times for applications, approvals, and account requests.
- Automate repetitive operational tasks so staff can focus on high-value customer and member interactions.
- Provide faster, more accurate responses to customer and member inquiries with automated information retrieval.
- Improve service consistency while maintaining high standards for accuracy, compliance, and trust.
Resources:
Agentic AI in Banking
Catch up on the conversations about lending innovation, home equity lines of credit (HELOC), agentic orchestration, and more.
LMCU shares their success story on how they accelerate loan approvals, reduce risk, and scale lending operations, without replacing their core systems.
Noel Watts, VP of Lending Operations at LMCU spoke on the importance of a three-team partnership during their successful agentic journey.
Hear from Lake Michigan Credit Union about how Agentic Orchestration is transforming their Home Equity Line of Credit (HELOC) Origination process.
LMCU started using agentic AI in 2025 to grow its robust mortgage business, which originates $3.5 billion in home loans annually. Noel Watts explains how his team achieved success.
WHY GREENLIGHT?
-
Automation built for real financial services operations.
We design solutions around how lending, operations, and compliance teams actually work—not theoretical workflows. -
Faster lending without replacing your core systems.
Automate verification, document handling, and approvals while keeping your existing platforms intact. -
Proven results in complex lending environments.
Our automation solutions help financial instituations process loans faster, reduce manual steps, and improve customer and member experiences. -
Innovation shaped alongside UiPath.
As a UiPath Agentic Automation Fast Track Partner, we help financial institutions adopt the latest automation capabilities—including AI agents—before they become industry standard.
“WE PARTNERED WITH GREENLIGHT TO ACCELERATE INTO THE BIG STUFF”
Our organization is just starting to explore how RPA and Agentic AI can work. Right now it’s small tasks, but we’re partnering with Greenlight to accelerate into the big stuff.
Watch session: Get the Most from Agentic Automation Now
Chris Ortega, CIO, Lake Michigan Credit Union
“WE REALIZED A 40% INCREASE IN EFFICIENCY”
We implemented some automations through Greenlight and in a short period of time the project was complete. That group realized a 40 percent increase in efficiency.
Read article: How a ‘Three-Team Partnership’ and Agentic Automation, Reshaped Lending at LMCU
Noel Watts, VP of Lending Operations, Lake Michigan Credit Union
“they can focus on things that matter to them”
Our employees are already seeing the capability—and that’s directly impacting our members by speeding up loan processing so they can focus on the things that matter to them.
Watch session: Get the Most from Agentic Automation Now
Chris Ortega, CIO, Lake Michigan Credit Union
“55 hours down to 10”
With UiPath, we’ve taken loan processing from 55 hours down to 10, a 15% jump in efficiency. For our employees, that means less waiting around, more doing, and a real shift in how work gets done.
Watch session: Get the Most from Agentic Automation Now
Chris Ortega, CIO, Lake Michigan Credit Union
“we're handling 60% more files than before”
Rather than adding headcount, the same number of disclosure team members that we had on board can handle 60% more files than what we were able to in the past.
Read article: Early Adopters of Agentic AI Find Lending Efficiencies
Noel Watts, VP Lending Operations, Lake Michigan Credit Union
Agentic AI for Financial Services
See What Agentic AI
Could Do for Your
Organization
From the main stage at UiPath FUSION to hands-on implementations across North America, Greenlight is guiding financial institutions through the transition from traditional RPA to Agentic AI.
Our work with LMCU demonstrates what’s possible when ambitious vision meets trusted expertise—cutting loan cycle times by more than 60%, enabling same-day disclosures, and freeing employees to focus on higher-value work.
Let’s talk about how agentic AI can modernize your organization.
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