ServiceNow
ServiceNow provides the foundation to unify data and standardize workflows across the enterprise.
ServiceNow
Why we use ServiceNow
Through our partnership with ServiceNow, we help organizations build intelligent, cross-functional workflows on the Workflow Data Fabric. By connecting data across systems, we eliminate silos, reduce manual work, and modernize operations—enabling teams to move at digital speed.
From employee onboarding to customer resolution to finance approvals, we orchestrate end-to-end processes that drive measurable business outcomes.
For financial institutions, Financial Services Operations (FSO) standardizes and automates workflows across lending, servicing, and compliance—creating a unified foundation across front, middle, and back office teams.
Greenlight builds on this foundation by orchestrating AI agents, automation, and enterprise systems into seamless, end-to-end execution—helping teams make faster decisions, reduce manual effort, and scale operations with confidence.
HOW WE USE ServiceNow
Workflow Data Fabric
Through ServiceNow Workflow Data Fabric, enterprise data in unified across systems—giving teams and AI agents real-time access to the information they need to act faster, reduce friction, and make more informed decisions.
Key Features
- Unified data access across systems, applications, and data sources
- Real-time, zero-copy data connectivity without duplication
- AI-ready data layer to power automation and decision-making
- Built-in data governance, security, and compliance controls
Use Cases
- Powering AI-driven workflows with real-time enterprise data
- Connecting siloed systems across IT, operations, and business teams
- Enabling faster decision-making with live analytics and insights
- Supporting automation across complex, cross-functional processes
Financial Services Operations
ServiceNow Financial Services Operations provides a centralized platform to streamline workflows across banking, lending, and customer operations—helping financial institutions improve efficiency, compliance, and customer experience.
Key Features
- End-to-end workflow automation for financial services processes
- Case and service request management across teams
- Built-in compliance, audit tracking, and regulatory support
- Integration with core banking systems and enterprise platforms
Use Cases
- Loan origination and servicing operations
- Customer onboarding and account maintenance
- Fraud, risk, and compliance case management
- Contact center and customer service workflows
Our Experience in Contact Centers
Major Canadian Bank
Challenge: The call center receives 700,000+ annual calls requesting fee or interest reversals. Agents manually review transactions in outdated systems, increasing hold times.
Solution: The attended automation solution now identifies eligible transactions in the background and presents results in a user-friendly form, freeing agents to focus on higher-value tasks while reducing call handling time.
Search time reduced per call
Hours recovered annually
Agents deployed at the call center
Federal Government Agency
Challenge: The call center receives 700,000+ annual calls requesting fee or interest reversals. Agents manually review transactions in outdated systems, increasing hold times.
Solution: The attended automation solution now identifies eligible transactions in the background and presents results in a user-friendly form, freeing agents to focus on higher-value tasks while reducing call handling time.
Applications processed daily
Hours recovered annually
Employees freed from repetitive task
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