Senso
Built to enhance every interaction, Senso uses voice AI to uncover inefficiencies, speed resolution, and scale personalized service.
Senso
Why we use Senso
Senso brings cutting-edge voice and conversational intelligence to contact centers, turning everyday conversations into powerful insights.
By analyzing call recordings, live interactions, and agent workflows, Senso identifies inefficiencies, flags automation opportunities, and highlights where agents deviate from SOPs—showing exactly what’s being missed and why.
These insights help organizations optimize processes and service quality systematically.
HOW WE USE Senso
Analyze Voice Data
Senso begins by analyzing historical call data to map out inefficiencies and identify automation-ready tasks.
Key Features
- Call and transcript analysis
- SOP and policy review
- Automation opportunity mapping
Use Cases
- Workflow inefficiency detection
- Compliance gap identification
- Call intent classification
Real-Time Conversation Intelligence
Senso listens to live calls, capturing intent and surfacing insights the moment they’re needed.
Key Features
- Live call monitoring
- Intent and sentiment analysis
- In-call agent prompts
Use Cases
- Upsell opportunity alerts
- Script guidance support
- Eligibility check prompts
Conversational Recommendations
Senso delivers real-time recommendations and automation handoffs to streamline operations and boost contact center efficiency.
Key Features
- Conversational process improvement suggestions
- SOP-based deviation insights
- Automation strategy handoff
Use Cases
- Operational gap identification
- Agent behavior optimization
- Automation implementation planning
Trigger Automations
Based on the conversation, Senso triggers automations either in real time or as background tasks.
Key Features
- Real-time automation triggers
- UiPath bot integration
- Manual or auto activation
Use Cases
- Account verification
- Background data lookup
- Guided workflow launch
Automate Post-Call Work
Senso offloads tedious post-call tasks, ensuring agents stay focused on value-add interactions.
Key Features
- Outcome capture
- Auto documentation
- Bot handoff
Use Cases
- CRM updates
- Case creation
- Compliance summaries
Continuous Optimization
With every interaction, Senso gathers insights to further enhance automation strategies and agent support.
Key Features
- Performance tracking
- Automation discovery
- Feedback loop
Use Cases
- Handle time reduction
- Agent friction analysis
- Script optimization
Our Experience in Contact Centers
Major Canadian Bank
Challenge: The call center receives 700,000+ annual calls requesting fee or interest reversals. Agents manually review transactions in outdated systems, increasing hold times.
Solution: The attended automation solution now identifies eligible transactions in the background and presents results in a user-friendly form, freeing agents to focus on higher-value tasks while reducing call handling time.
Search time reduced per call
Hours recovered annually
Agents deployed at the call center
Federal Government Agency
Challenge: The call center receives 700,000+ annual calls requesting fee or interest reversals. Agents manually review transactions in outdated systems, increasing hold times.
Solution: The attended automation solution now identifies eligible transactions in the background and presents results in a user-friendly form, freeing agents to focus on higher-value tasks while reducing call handling time.
Applications processed daily
Hours recovered annually
Employees freed from repetitive task
ready to get
started?
Senso delivers cutting-edge AI solutions built for modern contact centers. What’s your biggest challenge? Let’s find the right solution together.
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