AI & Automation for Credit Unions
At the Governmental Affairs Conference, industry leaders explored how AI agents and automation are transforming lending, operations, and member service. Explore the resources below to see how credit unions are putting these technologies into practice.
Whitepaper
Transforming Loan Origination
In this UiPath whitepaper, explore how orchestrated, end-to-end automation helps banks and credit unions accelerate loan processing and HELOC origination, reduce manual handoffs, and strengthen compliance—without replacing core systems.
Drawing on real-world client experience, the paper demonstrates how AI agents, intelligent document processing, and workflow orchestration work together to deliver faster decisions, improved customer experiences, and more scalable lending operations.
Success Story
FIRST-OF-ITS-KIND
AGENTIC LENDING MODEL
By partnering with Greenlight and UiPath, Lake Michigan Credit Union adopted an agentic orchestration model that transformed its home equity line of credit (HELOC) process.
Fulfillment labor was reduced from 55 hours to 10, throughput increased by 15% in key areas, and capacity was shifted toward more complex, member-focused activities.
CREDIT UNIONS CHALLENGES
Slow Loan Processing
- Capture application data and supporting documents using intelligent document processing (IDP).
- Automatically validate borrower information against internal systems and third-party data sources.
- Route applications to the appropriate teams based on predefined lending rules.
- Reduce manual data entry and speed up loan decisions across the origination process.
Compliance Complexity
Support compliance and reduce risk with automation that standardizes and monitors key regulatory processes:
- Automatically validate loan and account data against compliance requirements.
- Maintain complete audit trails of approvals, document reviews, and decisions.
- Monitor workflows to ensure required steps are completed before progressing.
- Generate reports and documentation to support regulatory reviews and audits.
Disconnected Systems
Connect systems and streamline work across departments without replacing core platforms:
- Integrate automation with LOS, core banking, and document management systems.
- Synchronize data between systems to reduce duplicate entry and reconciliation work.
- Orchestrate workflows that move tasks seamlessly between teams and systems.
- Provide real-time visibility into process status across lending and operations.
Member Service Expectations
Deliver faster, more responsive member service by automating routine processes:
- Reduce turnaround times for applications, approvals, and account requests.
- Automate repetitive operational tasks so staff can focus on member interactions.
- Provide faster responses to member inquiries with automated information retrieval.
- Improve service consistency while maintaining high standards for accuracy and compliance.
Resources:
Agentic AI in Banking
Catch up on the conversations about lending innovation, home equity lines of credit (HELOC), agentic orchestration, and more.
LMCU shares their success story on how they accelerate loan approvals, reduce risk, and scale lending operations, without replacing their core systems.
Noel Watts, VP of Lending Operations at LMCU spoke on the importance of a three-team partnership during their successful agentic journey.
Hear from Lake Michigan Credit Union about how Agentic Orchestration is transforming their Home Equity Line of Credit (HELOC) Origination process.
LMCU started using agentic AI in 2025 to grow its robust mortgage business, which originates $3.5 billion in home loans annually. Noel Watts explains how his team achieved success.
WHY GREENLIGHT?
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Automation built for real credit union operations.
We design solutions around how lending, operations, and compliance teams actually work—not theoretical workflows. -
Faster lending without replacing your core systems.
Automate verification, document handling, and approvals while keeping your existing platforms intact. -
Proven results in complex lending environments.
Our automation solutions help credit unions process loans faster, reduce manual steps, and improve member service. -
Innovation shaped alongside UiPath.
As a UiPath Agentic Automation Fast Track Partner, we help credit unions adopt the latest automation capabilities—including AI agents—before they become industry standard.
“WE PARTNERED WITH GREENLIGHT TO ACCELERATE INTO THE BIG STUFF”
Our organization is just starting to explore how RPA and Agentic AI can work. Right now it’s small tasks, but we’re partnering with Greenlight to accelerate into the big stuff.
Watch session: Get the Most from Agentic Automation Now
Chris Ortega, CIO, Lake Michigan Credit Union
“WE REALIZED A 40% INCREASE IN EFFICIENCY”
We implemented some automations through Greenlight and in a short period of time the project was complete. That group realized a 40 percent increase in efficiency.
Read article: How a ‘Three-Team Partnership’ and Agentic Automation, Reshaped Lending at LMCU
Noel Watts, VP of Lending Operations, Lake Michigan Credit Union
“they can focus on things that matter to them”
Our employees are already seeing the capability—and that’s directly impacting our members by speeding up loan processing so they can focus on the things that matter to them.
Watch session: Get the Most from Agentic Automation Now
Chris Ortega, CIO, Lake Michigan Credit Union
“55 hours down to 10”
With UiPath, we’ve taken loan processing from 55 hours down to 10, a 15% jump in efficiency. For our employees, that means less waiting around, more doing, and a real shift in how work gets done.
Watch session: Get the Most from Agentic Automation Now
Chris Ortega, CIO, Lake Michigan Credit Union
“we're handling 60% more files than before”
Rather than adding headcount, the same number of disclosure team members that we had on board can handle 60% more files than what we were able to in the past.
Read article: Early Adopters of Agentic AI Find Lending Efficiencies
Noel Watts, VP Lending Operations, Lake Michigan Credit Union
Agentic Automation for Credit Unions
See What Automation Could Do for Your Credit Union
From the main stage at UiPath FUSION to hands-on implementations across North America, Greenlight is guiding credit unions through the transition from traditional RPA to Agentic Automation.
Our work with LMCU demonstrates what’s possible when ambitious vision meets trusted expertise—cutting loan cycle times by more than 60%, enabling same-day disclosures, and freeing employees to focus on higher-value work.
Discover how Agentic Automation can modernize your organization.
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