Lake Michigan Credit Union (LMCU) set an ambitious goal to reach one million members by 2030, but manual lending workflows limited its ability to scale efficiently.
The home equity line of credit (HELOC) process required significant documentation handling and frequent handoffs between origination and disclosure teams, creating delays and rework. On average, the process took approximately 55 hours per application, with nearly 60% of tasks passing between teams unnecessary for most loans.
Without structured logic to determine which actions were required, compliance checks were often applied by default rather than by need—adding friction for employees and longer wait times for members.
Greenlight Consulting partnered with LMCU to deploy agentic automation using the UiPath Platform™, beginning with the HELOC process as a proof point. The team analyzed the existing lending workflow and introduced policy-driven routing and orchestration, allowing loan files to be evaluated automatically before reaching disclosure teams.
Required actions now proceed automatically, unnecessary steps are removed, and exceptions are surfaced early for review. Administrative filtering and repetitive validation tasks were eliminated, while employees retained responsibility for final verification and decision-making.
This approach embedded business logic directly into the lending workflow, creating a more consistent and scalable process that can support higher loan volumes over time.
The solution leveraged UiPath Maestro™ to orchestrate lending workflows across systems, while the UiPath Platform™ enabled automation and intelligent workflow execution. Together with agentic automation capabilities, this allowed LMCU to apply policy-driven logic and automated routing to streamline loan processing and reduce unnecessary manual steps.
faster redisclosure reviews
hours saved in the first deployment
LMCU has the goal of expanding to one million members by 2030. We have seven strategies to achieve that goal, and using technology to modernize and scale our operations is at the top of the list.
Let’s talk about your credit union’s challenges and create a solution that fits your needs.
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