Agentic Automation: The Future of Loan Origination
Traditional automation can no longer keep up with today’s banking pressures. To close the gap between AI investment and real business value, lenders must shift to agentic automation—reshaping how loans are originated, processed, and closed. In a recent webinar hosted by American Banker, leaders from UiPath, Lake Michigan Credit Union (LMCU), and Greenlight Consulting discussed the critical challenges facing financial institutions today, and how to modernize the loan origination process in an era of increasing pressures and […]
Call Volumes Rising? Here’s How Contact Centers Are Scaling with Automation
Today’s contact centers are under more pressure than ever. They’re managing high call volumes, rising customer expectations, and increasingly complex systems. In this environment, intelligent automation isn’t just helpful, it’s essential. At Greenlight, we’ve supported some of the largest contact centers in scaling automation successfully. From identifying the right use cases to rolling out solutions […]
The Rise of AI Agents
Businesses have been using automation for years to boost efficiency, but traditional rule-based systems can only go so far. Many real-world tasks are too complex to be neatly defined by rules. That’s where AI agents come in. Unlike conventional automation, AI agents use large language models (LLMs) and generative AI to understand context, interpret natural […]
What is Intelligent Document Processing?
Intelligent document processing (IDP) uses AI technologies to extract, classify, interpret, and process data from a wide range of document types. Unlike traditional document processing, IDP handles your structured and unstructured data with ease. Humans only need to check in to validate data or handle exceptions. Addressing the Pain Points There are several challenges when […]
Unlock New Levels of Process Innovation with Appian
Envision a world where building custom applications to digitize your entire business workflow from start to finish isn’t merely an aspiration – it’s the present reality. At Appian World, dive into this world with us, where you’ll discover how Appian’s premier process automation solutions harness the power of data and automation across any application to […]
Task Mining: Revolutionizing Workplace Efficiency
In the ever-evolving landscape of business technology, task mining has emerged as a beacon of efficiency, promising to transform the mundane into the manageable. This innovative technology delves deep into the repetitive and routine tasks that consume a considerable amount of employee time, offering a solution that not only enhances productivity but also boosts employee […]
The Future of Work: Top 5 Trends for 2024
Welcome to 2024; a pivotal year where the future of work is not just a concept, but a vivid reality. As we navigate through an era dominated by groundbreaking advancements in automation and artificial intelligence (AI), it’s clear that these technologies are not just shaping, but revolutionizing the workplace. In this article, we delve into […]
Which Business Processes Should You Automate First?
When determining which business processes to automate, you might feel lost. While there are an abundance of ideas online (and many more if you ask ChatGPT), narrowing down which processes to start with is the hard part. Before automating any processes, there are a number of questions that need to be answered, including: If you […]
My Experience With Automation Anywhere As A New Developer
Author: Brodie Boyajian, RPA Developer Coming out of University with my Bachelor of Computing, I had no previous experience in professional development work. Finding a position was quite a daunting task but after a few months of searching I received a message from Greenlight Consulting. Before accepting the job, my first task was to research what […]
How I Became An RPA Developer With No Coding Experience
Author: Jimi Patrikka, Project Manager Yes, you read the title correctly. This article will answer the question—is it necessary to have coding skills, or a background in Computer Science, to work as a RPA Developer? How Can You Code Without A Coding Background? There are many different RPA software companies that boast about their platforms […]
