Credit Unions & Regional Banks
Reimagine your everyday
reduced your cycle time by 60%?
Success Story
FIRST-OF-ITS-KIND
AGENTIC LENDING MODEL
By partnering with Greenlight and UiPath, Lake Michigan Credit Union adopted an agentic orchestration model that transformed its home equity line of credit (HELOC) process.
Fulfillment labor was reduced from 55 hours to 10, throughput increased by 15% in key areas, and capacity was shifted toward more complex, member-focused activities.
Whitepaper
Transforming loan origination
with agentic automation
In this UiPath whitepaper, explore how orchestrated, end-to-end automation helps banks and credit unions accelerate loan processing and HELOC origination, reduce manual handoffs, and strengthen compliance—without replacing core systems.
Drawing on real-world client experience, the paper demonstrates how AI agents, intelligent document processing, and workflow orchestration work together to deliver faster decisions, improved customer experiences, and more scalable lending operations.
Watch LMCU's Story
Missed UiPath FUSION or the American Banker webinar? Catch up on the conversations about home equity lines of credit (HELOC), agentic orchestration, and more.
LMCU shares their success story on how they accelerate loan approvals, reduce risk, and scale lending operations, without replacing their core systems.
Hear from Lake Michigan Credit Union about how Agentic Orchestration is transforming their Home Equity Line of Credit (HELOC) Origination process.
get the most from agentic automation now
Lake Michigan Credit Union’s CIO joins UiPath’s Chief Product Officer during UiPath’s keynote session at FUSION 2025.
Shameiz Hemani from Greenlight and Chris Ortega from Lake Michigan Credit Union are interviewed by theCUBE during FUSION 2025.
Agentic Automation for Credit Unions
The Future is Agentic
Greenlight Consulting and UiPath are transforming how credit unions deliver value to their members.
From automating lending and compliance workflows to launching the first agentic HELOC solution with Lake Michigan Credit Union, we’re driving measurable impact across the financial services industry.
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AGENTIC SOLUTIONS
Agentic HELOC Processing
- Orchestrate every HELOC step in UiPath Maestro, running VOI/VOE, title, and disclosure tasks simultaneously.
- Use UiPath IXP to extract and validate data from paystubs, statements, and IDs.
- Employ decision-making agents to apply underwriting logic and flag edge cases.
- Ensure exceptions are routed so humans stay in the loop where it matters most, helping improve how agents reason over time.
Member/Customer Onboarding & KYC
- Automate ID verification with DU and liveness checks, matching against internal and external data.
- Launch sanctions/AML screening agents that call APIs and score risk in real time.
- Use RPA bots to create member records across the core, CRM, and online banking platforms.
- Trigger refresh agents that monitor document expiries and prompt members automatically.
Contact Center Efficiency
- Deploy AI assistants that surface knowledge articles and next-best actions live during calls.
- Auto-generate call summaries and follow-ups through Communications Mining and NLP models.
- Classify and route incoming emails or chats using intent-detection agents.
- Close the loop with RPA bots that complete back-office updates—refunds, address changes, card reissues.
Loan Servicing Automation
- Reconcile payments automatically and update ledgers through core-banking integrations.
- Launch delinquency-monitoring agents that detect triggers and schedule personalized outreach.
- Auto-generate payoff quotes, statements, and notifications through document-generation bots.
- Streamline escrow analyses and audit-ready notice delivery with policy-aware agents.
INDIRECT AUTO LOAN APPLICATIONS
- Orchestrate the indirect lending workflow in UiPath Maestro, coordinating dealer submissions, credit checks, and underwriting tasks simultaneously.
- Use UiPath IXP to extract and validate data from dealer portals, purchase agreements, and supporting borrower documents.
- Employ decision-making agents to evaluate loan eligibility, apply lending policies, and flag exceptions for review.
- Ensure complex cases are routed so humans stay in the loop where it matters most, improving decision quality while reducing turnaround time for dealers and members.
Regulatory Reporting & Compliance Automation
- Use data-harvesting bots to collect evidence across LOS, CRM, and finance systems.
- Map fields to regulatory templates; agents perform completeness and accuracy checks automatically.
- Generate regulator-ready reports and route for e-signature and approval in Action Center.
- Continuously monitor thresholds and controls, triggering remediation tasks as soon as exceptions arise.
“WE PARTNERED WITH GREENLIGHT TO ACCELERATE INTO THE BIG STUFF”
Our organization is just starting to explore how RPA and Agentic AI can work. Right now it’s small tasks, but we’re partnering with Greenlight to accelerate into the big stuff.
Watch session: Get the Most from Agentic Automation Now
Chris Ortega, CIO, Lake Michigan Credit Union
“WE REALIZED A 40% INCREASE IN EFFICIENCY”
We implemented some automations through Greenlight and in a short period of time the project was complete. That group realized a 40 percent increase in efficiency.
Read article: How a ‘Three-Team Partnership’ and Agentic Automation, Reshaped Lending at LMCU
Noel Watts, VP of Lending Operations, Lake Michigan Credit Union
“they can focus on things that matter to them”
Our employees are already seeing the capability—and that’s directly impacting our members by speeding up loan processing so they can focus on the things that matter to them.
Watch session: Get the Most from Agentic Automation Now
Chris Ortega, CIO, Lake Michigan Credit Union
“55 hours down to 10”
With UiPath, we’ve taken loan processing from 55 hours down to 10, a 15% jump in efficiency. For our employees, that means less waiting around, more doing, and a real shift in how work gets done.
Watch session: Get the Most from Agentic Automation Now
Chris Ortega, CIO, Lake Michigan Credit Union
“we're handling 60% more files than before”
Rather than adding headcount, the same number of disclosure team members that we had on board can handle 60% more files than what we were able to in the past.
Read article: Early Adopters of Agentic AI Find Lending Efficiencies
Noel Watts, VP Lending Operations, Lake Michigan Credit Union
Agentic Automation for Credit Unions & Regional Banks
What’s Next in
Lending Innovation
From the main stage at UiPath FUSION to hands-on implementations across North America, Greenlight is guiding credit unions through the transition from traditional RPA to Agentic Automation.
Our work with LMCU demonstrates what’s possible when ambitious vision meets trusted expertise—cutting loan cycle times by more than 60%, enabling same-day disclosures, and freeing employees to focus on higher-value work.
Discover how Agentic Automation can modernize your organization.
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started?
Join the credit unions and regional banks shaping the next era of banking innovation.
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