Energy & Utilities
Ensure reliable energy and utility services. Let intelligent automation and agentic automation handle routine and complex tasks efficiently.
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WHAT INTELLIGENT AUTOMATION MEANS FOR ENERGY & UTILITIES
The Energy & Utilities industry powers modern life and it’s no stranger to completity. With support from our AI consulting experts, intelligent automation and agentic automation offer practical, forward-looking solutions.
From preventing outages and extending equipment life to maintaining regulatory compliance, technologies like AI-driven grid monitoring, IoT-powered predictive maintenance, and automated reporting are transforming how utilities operate.
ENHANCE OPERATIONAL EFFICIENCY
IMPROVE ASSET MANAGEMENT
Enable real-time monitoring and predictive maintenance for pipelines and power lines. AI agents predict failures and schedule proactive maintenance, preventing breakdowns.
ELEVATE CUSTOMER EXPERIENCE
INCREASE SUSTAINABILITY
areas to automate
DEMAND FORECASTING
- Analyze historical sales data to identify trends and patterns.
- Use machine learning algorithms to forecast future demand.
- Adjust inventory levels and production schedules based on predictions.
- Generate reports on forecast accuracy and adjust models accordingly.
OUTAGE MANAGEMENT
- Detect outages in real-time using monitoring systems.
- Automatically alert maintenance teams and dispatch repair crews.
- Communicate outage status and estimated resolution times to customers.
- Log outage incidents and generate reports for analysis and prevention.
PREDICTIVE MAINTENANCE
- Monitor equipment performance data to identify signs of wear and tear.
- Use predictive analytics to forecast potential failures.
- Schedule maintenance tasks before issues occur to prevent breakdowns.
- Generate maintenance reports and track equipment health over time.
CUSTOMER SUPPORT
Enhance the overall customer experience and free up human resources for more complex tasks.
- Use AI chatbots to handle common customer inquiries and provide instant responses.
- Deploy AI agents to collaborate with chatbots and backend systems, dynamically resolving more complex service requests.
- Automatically route complex issues to the appropriate support agent.
- Track and manage customer support tickets within the CRM system.
- Send follow-up emails or messages to ensure customer satisfaction.
ENVIRONMENTAL MONITORING
- Collect data from sensors monitoring air, water, and soil quality.
- Analyze data to detect any deviations from safety standards.
- Generate alerts for hazardous conditions and notify relevant personnel.
- Compile environmental reports for regulatory compliance and internal review.
SAFETY INSPECTIONS
- Schedule and assign safety inspections based on regulatory requirements.
- Use mobile devices to complete inspection checklists and record findings.
- Automatically generate reports on inspection results and compliance status.
- Track and follow up on corrective actions for identified safety issues.
Case Study
REDUCTION IN MANUAL DATA ENTRY EFFORT
A utilities company needed to revamp their journal entry, transaction upload, and invoicing processes. Our AI consulting and automation workflows slashed manual labor and errors, letting the team focus on strategic planning and innovation.
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