What Is Robot Operations and Why Do I Need It?
Robot Operations, or Bot Ops, refers to the management and support of software robots used in automated business processes. The primary focus of Robot Operations is to ensure the smooth functioning, efficiency, and scalability of the automated processes carried out by these software robots.
Robot Operations is often seen as an afterthought, but it should be a forethought. When you need it, you need it.
As an organization increases the number of automations or scales RPA initiatives across departments and processes, Robot Operations ensures operations run smoothly.
Often organizations experience one (or more) of the following pains:
- Manual Bot Management Burden: As the number of automations grows, manually managing a large fleet of bots becomes increasingly challenging and time-consuming.
- RPA Program and Scalability Struggles: Maintaining momentum with the organization’s expanding RPA initiatives becomes a complex task, hindering efficient scaling.
- Delayed Updates and Modifications: Timely updates or modifications to bots often face delays, resulting in inefficiencies and potential process disruptions.
- Support Issues Overwhelming Staff: Frequent support issues can monopolize the staff’s time, diverting them from core tasks and impacting overall productivity.
- Limited Expertise for Exception Handling: Dealing with exceptions becomes problematic when the organization has limited expertise to address the issues effectively.
- Staff Turnover and Job Satisfaction: Talent retention issues may occur due to the challenges and complexities of managing RPA initiatives.
- Misaligned Outsourced Support: Outsourced staff struggle to fully understand the automation, how business users interact with it, and technical support contacts within the organization for infrastructure issues, resulting in suboptimal support and resolution.
With Robot Operations, you don’t have to worry about the list above.
Our experienced, low-cost, time-zone friendly team is ready to help you! Our team will get to know your business and work with you to understand what your needs are. We also address business queries, troubleshoot, and fix your automations when they break.
We’ll be there when you need us.
Contact us to learn more about Robot Operations.
